Privacy Policy

PRIVACY POLICY

This website " https://www.petalora.in"("Website") is owned and operated by Petalora General Trading (PGT) (We", "Us", "Company" or "Our", which expression shall mean and include its affiliates, successors and assigns).

This Policy constitutes a legal agreement between You, as the user of the Website, and the Company, as the owner of the Website to familiarize you with the manner in which PGT processes your information collected through its Website or at Companies franchises stores, and or at company's retail locations. This Policy does not apply to third-party websites that are connected via links to the Website. 

This Policy has been drafted in compliance with the Data Protection Act, 2018 (“Act”) and the relevant General Data Protection Regulation (“GDPR”). 

We are committed to safeguarding your privacy and the confidentiality of your personal data. Our policy is not just a routine exercise in complying with the regulations, but an extension of our respect for you and your personal information. We hereby undertake to preserve the confidentiality of all information you provide to us.

By using the website, you agree to the terms and conditions of this policy. If you do not agree with the terms and conditions of this policy, you are requested to not proceed further to use this website. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions. 

BY VOLUNTARILY PROVIDING US WITH INFORMATION, YOU ARE CONSENTING TO OUR USE OF IT IN ACCORDANCE WITH THIS POLICY.

1. APPLICABILITY

This privacy policy ("Policy") describes our policies and procedures on the collection, use, storage and disclosure of any information including, business or personal information provided by You ("You" or "Your") while using the Website. 

Your use of the Website will be governed by this Policy in addition to the Terms and Conditions, as applicable to You.

2. COLLECTION OF INFORMATION

We will use the information provided by You only in accordance with the purposes described in the Policy. During Your use of the Website, We may collect and process such information from You, including but not limited to the below mentioned:

i. Information that you provide when you create an ID with us, apply for commercial credit, purchase a product, download software update, sign in for a class at our Retail Store, connect to our services, contact us via social media or take part in an online survey, we may collect diverse kinds of data, including your name, username and password, email id, contact details and preferences, order details, device identifiers, IP address, location, credit card vitals, survey responses and profile information where the contact is via social media. 

ii. Information that you provide when you share your content with family and friends using our products, transfer gift certificates and products, or invite others to participate in our services or forums, we may collect the information you provide about your friends and family such as name, email address, and contact details. We shall use such information to fulfill your requests, provide the relevant product or service, or for anti-fraudulent purposes. 

iii. Information that You provide to us by filling in forms on the Website. This includes contact information such as name, email address, mailing address, phone number, financial information, if any, unique identifiers such as user name, account number, password and preferences information such as favourites lists, transaction history;

iv. Information that You provide when You write directly to Us (including by e-mail);

v. Information that You provide to Us by completing surveys;

vi. If you are a potential candidate for employment with us, we may have received your personal information from third parties such as recruiters or external websites. We will use the personal information we receive to contact you about a potential opportunity or in evaluating your candidacy. If you did not provide us your personal information directly, we will inform you of the source when we first contact you regarding your candidacy. 

vii. For research and development purposes, we may use datasets such as those that contain images, voices or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to re-identify individuals who may appear therein. 

viii. Information relating to logs is automatically reported by Your browser each time You access the web page. When You use the Website, Our servers automatically record certain information that Your web browser sends whenever You visit any website. These server logs may include information such as Your web request, Internet Protocol (IP) address, browser type, referring/ exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which does not identify users, to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about the user base as a whole. We do not link this automatically-collected data to personally identifiable information.

ix. When You use the Website, We may employ clear web beacons, which are used to track Your online usage patterns anonymously. No personally identifiable information from You is collected using these web beacons. Such collected information is used to enable more accurate reporting and making the Website better for our users.

x. We may collect information about Your general internet usage by using a cookie file which is stored on the hard drive of Your computer. Cookies help Us improve Our Website and deliver a better and personalized service. 

3. COOKIES

i. Cookies are small text files that are placed on your computer when you visit our Website. When you return to the Website, your browser transmits the information contained in the cookies back to us, and this allows the system to recognize your terminal device. With the help of cookies, we are able to optimize our Website and facilitate its use.

ii. When you visit our website, a popup message informs you of our use of cookies and that visiting the website implies your consent. If you opt not to permit the use of cookies, you may deactivate and delete all cookies at any time. But, if you wish to deactivate cookies, certain functions on our website may no longer be accessible to you. 

iii. Our website, online services, interactive applications, email, messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. 

iv. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

v. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. 

vi. Ads that are delivered by our advertising platform may appear in our News and in the App Store. If you do not wish to receive ads targeted to your interests from our advertising platform, you can choose to enable Limit Ad Tracking, which will opt your ID out of receiving such ads regardless of what device you are using. If you enable Limit Ad Tracking on your mobile device, third-party apps cannot use the Advertising Identifier, a non-personal device identifier, to serve you targeted ads. You may still see ads in the App Store or News based on context like your search query or the channel you are reading. In third-party apps, you may see ads based on other information. 

vii. We also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with us more convenient and personal. 

viii. For example, knowing your first name lets us welcome you the next time you visit our Online Store. 

ix. Knowing your country, language and whether you are an educator, your school, helps us provide a customized and more useful shopping experience. 

x. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. 

xi. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalize your operating system, set up your iCloud service, and provide you with better customer service.

xii. In some of our email messages, we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. 

4. INFORMATION AND USAGE

i. Personal information

a. Personal information is data that helps to identify or contact an individual.

b. We only collect such Personal Information that we believe to be relevant to effectively comprehend you or your interests. We collect your Personal Information in order to record, support and facilitate your engagement in the activities you prefer, monitor your preferences, providing you with a customized website experience as per your liking, to notify you of any updated information and ongoing activities and other related functions offered by us to keep you informed about latest content available on the website, special offers, and other products and services, to assist you with customer service or technical concerns, to follow up with you after your visit to our website, to provide general support and cultivate excellent relationship with you or to prevent fraud and unlawful use.

ii. Use of the Information

We may use the information provided by You in the following ways, viz:

a. monitor, improve and administer the Website;

b. conduct research and analysis;

c. analyse how the Website is used, diagnose service or technical problems, maintain security;

d. use to improve our Products and Services

e. Conduct analysis of the user behaviors, product performance and statistics

f. remember information to help You efficiently access the Website;

g. monitor aggregate metrics such as total number of viewers, visitors, traffic, and demographic patterns;

h. to confirm Your identity in order to ensure that You are eligible to Use the Website;

i. to ensure that content from the Website is presented in the most effective contact You to ensure user satisfaction with respect to Your use of the Website;

j. to provide You with information that You request from Us, where You have consented to be contacted for such purposes;

k. to carry out Our obligations arising from any contracts entered into between You and Us;

l. to notify You about changes on the Website;

m. to enable Us to comply with Our legal and regulatory obligations; and

iii. Processing Of Personal Data

a. We may process your personal information for the purposes described in this Privacy Policy, with your consent, for compliance with a legal obligation to which we are subjected, for the performance of a contract to which you are party, to safeguard your vital interests, or when we assume it to be necessary for the purposes of the legitimate interests pursued by us or a third party to whom it may be necessary to disclose information. If you have any queries about this legal basis you can contact the Data Protection Officer.

b. The personal information we collect allows us to keep you updated on our newest product announcements, software updates, and upcoming events. 

c. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including in order to protect our services for benefiting all our users, and pre-screening or scanning uploaded content for potentially illegal content, including child sexual exploitation material. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. We limit our uses of data for anti-fraud purposes to those, which are strictly necessary, and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we may also validate the information provided by you with publicly accessible sources.

d. We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of the ID account holders. 

e. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications. 

f. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications. 

g. If you enter into contest, survey or similar promotion we may use the information you provide to administer those programs. 

h. If you apply for a position with us or we receive your information in connection with a potential role at our office, we may use your information to evaluate your candidacy and to contact you. If you are a candidate, you will receive more information about how we handle candidate’s personal information at the time of application. 

i. We will only use your personal information for the intended purposes explained in section 4.2 (Use of Information) . 

iv. Protection of Personal Information 

a. We take the security of your personal information very seriously. 

b. Our online services such as our Online Store and Dealership Store shall protect your personal information during transit using encryption such as Transport Layer Security (TLS). 

c. When we store your personal data, we use computer systems with limited access housed in facilities using physical security measures. 

d. When you use some products, services, or applications or post on our forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. 

v. Access to Personal Information 

a. You can help ensure that your contact information and preferences are accurate, complete, and up to date by signing in to your account page. 

b. For other personal information we hold, we will provide you with access for any purpose including requesting that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes.

c. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. 

d. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier. 

5. DISCLOSURE OF INFORMATION

i. will share Your information with third parties only in such manner as described below:

a. We may share Your information with third parties with Your prior consent and in such an event, the third parties’ use of Your information will be bound, among other things, by the Policy. We may store information in locations outside the direct control of the Company (for instance, on servers or databases co-located with hosting providers).

b. We may disclose Your information, with Your prior consent, to any member of Our related or group companies including Our subsidiaries, Our ultimate holding company and its subsidiaries, as the case may be.

c. In the event that We sell or buy any business or assets, We may disclose Your information, with Your prior consent, to the prospective seller or buyer of such business or assets. User, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer dissolution.

d. We may disclose Your information to third-party service-providers, with Your prior consent, solely in the course of their provision of services to Us. We will take reasonable precautions to ensure that these service-providers are obligated to maintain the confidentiality of Your information.

e. We may disclose Your information if We are under a duty to do so in order to comply with any legal obligation, or in order to enforce or apply Our Terms of Use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

f. We may disclose Your information to governmental and other statutory bodies who have appropriate authorisation to access the same for any specific legal purposes.

g. In addition to the above, any service or product provided through Our Website may be provided either by us or our vendors, dealers, OEMs, channel partners and/or other third parties (“Entities”) which are registered with us to render the services or provide products through Website. You acknowledge and agree that we may share, disclose, transfer or part with Your Information to the Entities depending upon the type of service or product You are looking for or for one or more of the permissible purposes. We may also share Your personal or non-personal information where it is required to share the same with such other entities for providing you the service or product and You provide us Your consent to do the same.

ii. Disclosure to Third Parties 

a. At times we may provide third parties with certain personal information to provide or improve our products and services, including delivering products at your request, or to help us market to consumers. 

b. When we do so, we require those third parties to handle it in accordance with relevant laws. Personal information will never be shared with third parties for their marketing purposes. 

6. LINKS TO THIRD PARTY SITES

Our Website may, from time to time, contain links to and from the websites of Our partner networks, affiliates and other third parties. The inclusion of a link does not imply any endorsement by Us of the third party website, the website's provider, or the information on the third party website. If You follow a link to any of these websites, please note that these websites may be governed by their own privacy policies and We disclaim all responsibility or liability with respect to these policies or the websites.

i. SOCIAL MEDIA LINKS AND PLUG-INS

a. Our Website contains plug-ins and links to several social media networking sites such as Facebook, Twitter, LinkedIn, Google+ etc. The links are marked with the logos of the providers. 

b. Clicking on a link takes you to the relevant social media platform where this Privacy Policy does not apply. The provisions that apply there can be found in the data protection policy posted on the respective provider’s website.

c. Personal information is not transmitted to the social media provider until you click on the link or plug-in. By accessing the linked site, you are allowing the provider to process your data.

d. We have no control or influence over such data processing, nor do we have information about the extent of data collection, the purposes for which the data are processed, or the retention period. We have no information about the deletion of data by the plug-in provider.

ii. STORAGE AND SECURITY

a. The Company uses commercially reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.

b. All information You provide to Us is stored on Our secure servers within India.

c. As a registered user with an account and a password, You are responsible for keeping Your password confidential.

d. By submitting Your information on Our Website, You agree to the transfer, storing and / or processing of Your information in a manner as stated under this Policy. We will take such steps as We consider reasonably necessary to ensure that Your information is treated securely and in accordance with the Policy.

e. In using the Website, You accept the inherent security implications of data transmission over the Internet and the world wide web cannot always be guaranteed as completely secure. Therefore, Your use of the Website will be at Your own risk.

f. We assume no liability for any disclosure of information due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond Our reasonable control and You agree that You will not hold Us responsible for any breach of security unless such breach has been caused as a direct result of Our gross negligence or wilful default.

g. In the event we become aware of any breach of the security of Your information, We will promptly notify You and take appropriate action to the best of Our ability to remedy such a breach.

iii. EXCLUSION

This Policy does not apply to any information other than such information collected by the us through the Website. This Policy shall not apply to any unsolicited information you provide us through this Website or through any other means. This includes, but is not limited to, information posted to any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and the Company shall be free to use, disclose such unsolicited information without any limitations.

iv. SEVERABILITY

We have made every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.

v. NO WAIVER

The rights and remedies of available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.

vi. GOVERNING LAW AND DISPUTE RESOLUTION

This Policy shall be governed by and construed in accordance with the laws of India. The courts at Chennai shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

vii. CHANGES TO THE POLICY

We may update this Policy to reflect changes to our practices. If we make any material changes we may notify by means of a notice on this Website prior to the change becoming effective. We encourage You to periodically review the Policy for the latest information on Our privacy practices.

viii. OUR COMPANYWIDE COMMITMENT TO YOUR PRIVACY 

To make sure your personal information is secure; we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the company. 

ix. CONTACTING US

We have taken adequate measures to secure access to your personal data. We regularly review our compliance with this Privacy Policy and Privacy Statement. Please feel free to direct any questions or concerns regarding this Privacy Policy or Privacy Statement or our treatment of Personal Data and information by completing our web contact form or by writing to us at the following addresses:

Head Office

Petalora General Trading
D. No. 32, Keel Street, Mathur, Pochampaalli (Taluk), Krishnagiri - 635203, Tamil Nadu, India

Phone No.: +91-8056141242

Email address: team@petalora.in