Welcome to Petalora General Trading. By accessing or using our website www.petalora.in, you agree to the following terms and conditions.
1. Use of Website
You must be at least 18 years old to place orders on this website. By using our website, you agree to provide accurate and complete information during registration or checkout.
2. Products & Availability
We sell a variety of products including ceramics, embroidery materials, décor items, apparel, school supplies, and lifestyle products. All products are subject to availability, and we reserve the right to modify or discontinue any product without prior notice.
3. Pricing & Payments
All prices are listed in INR and may include applicable taxes unless stated otherwise. Payments must be completed through the available secure payment methods on the website.
4. Order Acceptance
Orders are subject to confirmation and availability. We reserve the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraudulent activity.
5. Shipping & Delivery
Delivery timelines are estimates and may vary depending on location and logistics partners. Petalora General Trading is not responsible for delays caused by courier services or unforeseen circumstances.
6. Returns & Refunds
Customers must report damaged, defective, or incorrect products within 7 days of delivery. Approved refunds will be processed through the original payment method as per our Return Policy.
7. Intellectual Property
All content on this website including logos, images, product descriptions, and designs belongs to Petalora General Trading and may not be copied or used without permission.
8. Limitation of Liability
Petalora General Trading shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or purchased products. Our liability is limited to the purchase value of the product.
9. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website means acceptance of the updated terms.
10. Governing Law
These terms are governed by the laws of India, and any disputes will fall under the jurisdiction of the courts in Chennai, Tamil Nadu, India.
Contact Us
Petalora General Trading
Email team@petalora.in
Phone: +91-8056141242
At Petalora General Trading, we aim to ensure customer satisfaction with every purchase. If you are not satisfied with your order, please review the policy below.
Returns:
Important Requirement for Claims:
To process any damage, missing item, or incorrect product claim, customers must record a clear video while opening the package (unboxing video) showing the package condition and product inside. Return or refund requests without an unboxing video may not be accepted.
Non-Returnable Items:
The following items are not eligible for return:
Return Process:
Refunds:
Shipping Costs
Shipping charges are non-refundable, unless the return is due to a damaged, defective, or wrong product delivered by us.
Petalora General Trading reserves the right to approve or reject any return, refund, or replacement request after verifying the claim and the condition of the product. Claims for damaged, missing, or incorrect items must be supported by a clear unboxing video recorded at the time of opening the package. Requests without proper proof may not be eligible for return, refund, or replacement. By placing an order on our website, the customer agrees to these terms and conditions.
Contact Us
Petalora General Trading
Email team@petalora.in
Phone: +91-8056141242
Petalora Store
Chennai, Coimbatore, Krishnagiri, Tamil Nadu, India
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